Reference

How bq9 Handles Your Personal Data

Your account with bq9 involves real personal data — your name, contact details, and wallet activity through bKash, Nagad, or Rocket. This policy explains exactly what we collect, why we collect it, and what control you have over it.

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DATA HANDLING PRACTICE

How We Protect and Manage Your Information

We apply account-level security measures across every session — from the moment you log in with your OTP to the point your withdrawal clears back to your Rocket or bKash wallet. Data handling at bq9 is built around four consistent practices.

Encrypted Connections All data between your device and bq9 travels over SSL. This covers login, wallet entry, and any form where you submit personal details.

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings.

Retention and Deletion Account data is kept while your account is open. After closure, we retain only what applicable rules require, then delete or anonymise the rest.

Access Requests You can request a copy of the personal data we hold on your account. Contact support with your registered details and we will respond within a reasonable timeframe.

What This Policy Covers and Why

bq9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity, process deposits and withdrawals, and keep your account secure. This includes your name, phone number, email address, and transaction records tied to your bKash, Nagad, or Rocket wallet. We also collect device

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and session data — browser type, IP address, and login timestamps — to detect unusual access and protect your account from unauthorised use. We do not sell your personal data to third parties. Data shared with payment processors like bKash and Nagad is limited to what
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those services need to complete your transaction. We retain account data for as long as your account is active and for a period after closure as required by applicable rules. If you are in Bangladesh, your use of this platform and the data we process is
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subject to local law and the eligibility conditions of your region. Where local law limits or restricts certain data practices, those restrictions apply.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have a question about how we handle your information, our support team can help. Reach out through any of the channels below and mention that your request is about your account data — we'll route it to the right person.

Live Chat Open the chat widget from any page on bq9 to raise a data or privacy question directly with our support team.

Email Support Send your data request or privacy concern to our support email. Include your registered phone number so we can locate your account.

Account Settings Some data changes — like updating your contact number or linked wallet — can be made directly from your account settings page.

Privacy Questions We Hear Most

These are the questions we get most often about account data, cookies, and your rights under this policy.

We collect your name, phone number, email address, and the wallet identifier you use — bKash, Nagad, or Rocket — along with device and session data to secure your login.

Transaction references are stored for account reconciliation. Full wallet credentials are never stored by us — those stay with your payment provider.

Yes. Contact our support team via live chat or email with your registered phone number and request your data. We will compile and share what we hold on your account.

Send a deletion request through support. We will remove or anonymise your data after your account is closed, subject to any retention period required by applicable rules.

We share data only with payment processors like bKash and Nagad to complete transactions, and with service providers who operate under confidentiality obligations. We do not sell your data.

This policy applies to all account holders. Access and data processing are subject to your local law and eligible region. Where local rules impose additional requirements, those apply.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How bq9 Handles Your Personal Data

How We Protect and Manage Your Information

Reach Us About Your Data

Privacy Questions We Hear Most

01 What personal data does bq9 collect when I open an account?

02 Is my bKash or Nagad payment data stored on bq9's servers?

03 Can I request a copy of the data bq9 holds about me?

04 How do I ask bq9 to delete my account data?

05 Does bq9 share my data with third parties?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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