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Know Where You Stand with bq9

These legal terms govern your account, your activity on the platform, and how we handle your data — access and eligibility depend on your local law and the region you are in.

Account EligibilityJurisdiction ConditionsData HandlingWallet Use TermsAccount Closure Rights
bq9 Know Where You Stand with bq9
CONTACT LEGAL TEAM

Reach Us About Legal Matters

If you have a question about your rights under these terms, a dispute over an account action, or a request to close your account and withdraw your balance, our support team handles all of it. Raise the issue through any of the channels below and include your registered account details so we can pull your transaction record straight away.

Team online

Live Chat

Open the chat widget from any page on bq9. Available during platform operating hours for account and legal queries including wallet disputes.

Email Support

Send your legal or account query to our support address. Include your account ID and the bKash, Nagad, or Rocket number linked to your wallet for faster resolution.

Account Help Centre

Log in and navigate to Account Settings to submit a formal request — account closure, data access, or a transaction review can all be raised from there.

HOW WE HANDLE DATA

Account Security and Your Data Rights

We collect only what we need to run your account and process your payments. Your bKash, Nagad, and Rocket details are used solely to match deposits and withdrawals to your account — we do not store full wallet credentials on our servers. Account data is retained for as long as your account is active and for a period after closure as required by applicable record-keeping obligations. You can request a copy of the data we hold on you or ask us to correct inaccurate records by contacting support through your account settings.

Data We Collect

Registration details, device identifiers, session logs, and payment references tied to bKash, Nagad, or Rocket transactions. No full wallet credentials are stored.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your PIN immediately and contact support to freeze the account.

Your Rights

You can request access to your data, ask for corrections, or request account closure with balance withdrawal through the Account Settings page or via email support.

Common Legal and Account Questions

These are the questions we hear most often about account terms, data, and eligibility. If yours is not here, contact support directly.

Access depends on your local law and the region you are in. You are responsible for confirming that using the platform is permitted where you are before opening an account.

Any verified balance in your account wallet at the time of closure is returned to the payment method you used — bKash, Nagad, or Rocket — subject to our standard withdrawal verification process.

Log in, go to Account Settings, and submit a data access request. Alternatively, email support with your account ID and we will respond within the timeframe required by applicable rules.

We post updates to these terms on this page. Continuing to use the platform after a change is published means you accept the updated version. Check this page periodically for any revisions.

Change your account PIN immediately, then contact support via live chat or email. We can freeze account activity while we review the session logs tied to your account.

We retain account and transaction records for a period after closure as required by applicable record-keeping obligations. You can ask support for the specific retention period that applies to your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.